There are three types of damage that may occur on an interstate move:

  1. When a shipment item arrives at the destination in a condition different from pick-up.
  2. When a shipment item fails to arrive at the destination due to mishandling or theft.
  3. When there is physical damage to the residence, building, or surroundings during the move.

In all cases, a customer would file a claim for damages with Arpin Van Lines, not Arpin of RI. Coverages vary depending on the type of damage and the types of valuation selected by the customer.