A survey is the actual or virtual viewing of all of the shipment items and moving locations to determine moving costs. There are basically three types of surveys that Liberty Moving and Storage uses to determine the shipment weight and all of the moving services that may be required to complete the job. These three survey methods are; a telephone survey, a virtual survey, and an in-home survey.
- With a telephone survey, the Liberty Moving and Storage salesperson will ask the customer to do a directed tour whilst describing their items to the salesperson over the phone.
- A virtual survey is almost identical except that the salesperson and customer will be using a video chat app from Move HQ instead of a voice only connection.
- An in-home survey is where the Liberty Moving and Storage salesperson is physically present in the home to visually inspect all areas of the customer’s residence.