Operating authority is a certification issued by a state or federal governmental regulating agency which authorizes a carrier to move household goods. Motor carriers obtain operating authority, national authority or state authority, by satisfying the regulating body’s insurance and management requirements. For national moves, Arpin of RI is obligated to use Arpin Van Lines’ interstate […]
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Origin services are various moving services that usually occur at the origin residence. These origin service may include: a survey or estimate, full or partial packing service, crating, disassembly services, auxiliary pick-up, shuttle, or direct loading.
The order for service or OFS is the service contract for the move which stipulates all of the services to be performed and the costs for those services. The salesperson will view the shipment items, in person or virtually and interview the customer to determine the requested services. Then they will create a listing of
An order number or registration number is a number or alpha-numeric number used to identify a customer’s move. This number will vary slightly from carrier to carrier. Arpin of RI’s order numbers start with our agency number 7107, then a hyphen (-) and then a 4-digit number that identifies the specific Arpin of RI customer.
The origin agent is the mover at origin responsible for coordinating and preparing the necessary documentation for the customer. and moving company at the moving origin. There are four “agents” on every interstate move; the booking agent who initiates the shipment, the hauling agent who transports the shipment, the destination agent who delivers the shipment,
An overflow or leave-over as it is also known, is when the shipment does not fit into the allocated space on the truck and must be transported by other means. Typically, this occurs when there are multiple shipments on a truck and some, or all of them, are larger than anticipated. This means that there
An owner operator is an independent businessman who has contracted to utilize his tractor to work exclusively for a carrier. Household goods owner operators are referred to as a Professional Van Operator or PVO. The professional van operators typically own the tractor or power unit and the carrier owns the trailer. The PVO operates the
Overage is an item which was shipped without being inventoried (no tag or listing). In situations where a shipment is delivering directly to a new residence, overage is not an issue. However, if the shipment is delivering to a storage warehouse, the accepting warehouse will add the overage items to their rider of the shipment
Overtime loading and/or overtime unloading service is a fee-based charge designed to cover the increased labor costs for delivering after hours, on a weekend, or on a holiday. Typically, overtime loading or unloading is done for the convenience of the client. If the customer request delivery on a specific date which is a Saturday, Sunday
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