Disassembled by owner or DBO, literally refers to a shipment item that has been taken apart by the customer. Many shipment items require partial or complete disassembly to properly transport. Typical examples include beds, cribs, tables, exercise equipment, and toys. There are two groups who may be the disassemblers; the customer (or their hired 3rd party […]
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A deadhead is the slang term used to describe the positioning of a truck without revenue. For example, an Arpin truck is empty in Portland Maine and its next load begins in Boston Massachusetts. The truck will have to drive South empty in order to facilitate the next load.
A delay claim is a claim filed for expenses incurred as a result of the mover not meeting the agreed pick-up or delivery spreads. In cases where Arpin is late, Arpin Van Lines will reimburse the customer up to $150 per day for every day the shipment is late. This per diem stipend is intended
The delivery of an interstate move covers several compulsory services that are included in the standard shipping quote: Transporting a shipment to the designated destination. Unloading the goods into the residence and placing them on a one-time basis in a position requested by the customer. As a general rule, crews will not go into attics
A delivery report is a form submitted to the customer by the Arpin of Ri crew after the unloading process has been completed. It is used to verify that all of the requested delivery services were completed properly at the destination residence.
The delivery spread is the time period or delivery window in which Arpin of RI is obligated to effect delivery of a shipment to its final destination. The length of delivery window will depend on the size of the shipment and the distance of the move. The delivery spread can range from less than one
The destination agent is the agent who is responsible for coordinating the delivery. There are four “agents” on every interstate move; the booking agent who initiates the shipment, the origin agent who packs and loads the shipment, the hauling agent who transports the shipment, and the destination agent who delivers the shipment. The same company
All movers, including Arpin of RI, must file their rates (pricing) with the Federal and State government in a document called a Tariff. The rates for these services as well as the terms and conditions regulating those services are published in the tariff. The tariff ensures that everyone is charged exactly the same amount for exactly
A dispatcher is the person who communicates directly with the Arpin of RI driver and also communicates with any other person or persons involved with the move such as 3rd party providers, salespeople, or customer care personnel. They also provide driver support for advances, repairs, and any other issues that arise.
A diversion is a route change to a shipment’s destination after a moving truck is already in route. The diversion may be an additional, or extra stop, or a secondary handling of the shipment called or shuttle if the truck cannot access the residence. There are additional charges for each type of diversion. When the